Region of Waterloo Online Complaints Form

Please complete this form if you would like to make a complaint or report an issue with a service you received. If you require immediate assistance or need an alternate format, please call the Region of Waterloo at 519-575-4400 or TTY 519-575-4608 to reach a staff member 24 hours per day, 7 days per week. You have the option of making an anonymous complaint. If you choose to make an anonymous complaint, we will not be able to follow up with you to provide updates or ask for more information to resolve the issue.

Please use the form to submit one complaint at a time. If you have multiple complaints to submit, a link to a new form will be provided for you after you have pressed the "Submit Survey" button. If you would like to provide feedback about one of our services, a link to the Feedback Form will also be provided to you after you have pressed the "Submit Survey" button.

 GRT Customer Service & Feedback Form

What was the date the issue happened?
Format: yyyy-mm-dd
Where did this issue happen? (e.g. address, postal code, intersection, city, township, etc.)
Please tell us more about what happened.
You have the option of making an anonymous complaint. If you choose to make an anonymous complaint, we will not be able to follow up with you to provide updates or ask for more information to resolve the issue. Would you like to have someone from the Region of Waterloo follow up with you about your issue? You have the option of making an anonymous complaint. If you choose to make an anonymous complaint, we will not be able to follow up with you to provide updates or ask for more information to resolve the issue.

Would you like to have someone from the Region of Waterloo follow up with you about your issue?

Press the "Submit Survey" button at the bottom of the page before leaving this form to ensure your complaint is submitted.

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