Region of Waterloo Customer Feedback Form

Please take a few minutes to tell us how we did if you accessed one of our services recently. If you need to speak with someone immediately or you need an alternate format, please call the Region of Waterloo at 519-575-4400 or TTY 519-575-4608 to reach a staff member 24 hours per day, 7 days per week.

Please use the form to submit feedback about one service experience at a time. If you would like to provide feedback about more than one service experience, a link will be provided to take you to a new form after you have pressed the "Submit Survey" button. If you would like to submit a complaint, please use our Online Complaints Form. A link will also be provided to you after you press the "Submit Survey" button.

When did you access this service?
Format: yyyy-mm-dd
Where did you receive this service? 
Thinking of your overall experience with the service, please answer the questions below using the 1 to 5 rating scale. Thinking of your overall experience with the service, please answer the questions below using the 1 to 5 rating scale.
DescriptionsNo Description
Topics1 - Strongly disagree2345 - Strongly agreeNot Applicable
It was easy to access the service.
I was satisfied with the time it took to receive the service.
The service was accessible for me.
I was able to find the information I needed.
I got clear information.
I was treated fairly.
Staff were knowledgeable.
In the end, I got what I needed.
Overall, I was satisfied with the service I received.
What could we do better?
Would you like someone from the Region to follow up with you about your experience? Would you like someone from the Region to follow up with you about your experience?
Would you like to file a complaint about the service you received? Would you like to file a complaint about the service you received?

Press the "Submit Survey" button at the bottom of the page before leaving this form to ensure your complaint is submitted.

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