Feedback Form: Community Information Database

Thank you for taking the time to provide feedback on your experience. Your input will be confidential and will be used to ensure that the service is best meeting the needs of users.


How many times have you accessed the Community Information Database in the last 6 months?
How did you learn about this website? Check all that apply.
How much do you agree with the following statements?
TopicsStrongly disagreeDisagreeNeutralAgreeStrongly agree
It was easy to find the website 
It was easy to find what I was looking for on the website
The site is visually appealing 
The website had the information I needed
Search engines work well
It was easy to print search results 
There were useful links to other sites
The service/product was designed so that I could access it without difficulty
I was satisfied with the overall quality of the service/product
I reached a dead end and had to start over with another agency
I was told that the service was not available or that I was not eligible
I couldn’t find the service information I was looking for
There were too many search results and I couldn’t figure out what I needed
I gave up, or decided that I did not want the service
I encountered broken links on the website 
I did not have the right plug-ins or other software to access the site
The site would not work properly on my computer
In the end, I got what I needed
Overall, I was satisfied with the ease of accessing the service/product
Do you have any other feedback on the service?
Will you use this service/product again?
Will you refer others to this service?

The next section asks a series of demographic questions that will help give us some context for analyzing the findings. Please feel free to skip this section if you are not comfortable responding.  

How would you describe your computer skills?
Do you have a disability?
Are you a Francophone?
How long have you lived in Waterloo Region?
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